Client Services
Client Services works with the over 600 employees (Computer user) of the Municipality to provide hardware and software required to perform their daily tasks. The additional functions of operating a helpdesk and providing technicians who are able to work with employees at their desks to resolve problems makes this branch the most widely recognized part of the EDP Department. Additionally, Client Services works to implement new tools such as the newly refurbished Council chambers and a new service call management application.
Development Services
Development Services has three principle functions. Enterprise Application Services works towards the implementation of new technologies designed to meet the ever-growing demands of the community, the government, and changing technology. Development and Support Services works to enhance and support applications. Training Services works to ensure municipal staff have the knowledge necessary to work with the ever-growing tools and technology available to them.
Geographic Information Systems
Geographic Information Systems develops and maintains over 200 individual types of information and distributes them through the intranet, linking to corporate software such has Hansen and CAMA, desktop applications, and paper and digital data distribution. A series of information sessions and training opportunities are being set up to ensure that employees have the tools necessary to best utilize this range of services. (At Present RFP is prepared)
Network Services
Network Services maintains the connectivity of all municipal technical devices, supplies servers to centrally store and maintain all data and applications, ensures the protection of all data and technology through security software and data backups, and is working towards a new means of transferring information through fiber, radio and wireless technology. In addition this branch is responsible for the communications infrastructure allowing employees to communicate with each other, the public, businesses, and other government agencies.
Technology Advisory Services
Technology Advisory Services works towards the research and development of new technology and the financial and logistic coordination required for maintaining the technology used in operating the Municipality. As well, they are responsible for maintaining the software licenses for daily operations along with identifying technological trends and risks, and enabling partnerships with community stakeholders.