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Key aspects instrumental in achieving the objectives:

  1. Field Work
  2. Daily Meeting
  3. Complaint Redressal system
  4. Litter Prevention system

1. Field Work:

  • 7.00 AM to 11.00 PM Daily. All Zonal chief, Asst. Municipal Commissioners, Zonal Health
    officers and other sanitary staff
    daily working in the field.
  • Supervision of sweeping and cleaning by ward officers, Sanitary Inspectors and team.
  • Detection of problems during supervision-proactive.
  • Immediate message to concerned zonal officer by mobile or letter.
  • Compliance of message received by concerned officer via toll free no.
  • Supervision of "Micro Planning" for sanitation, collection, transportation and final disposal of solid
    waste regularly.
  • Cleanliness around the container, dust-bin and nuisance spots by spreading insecticidal
  • Group safai in the afternoon.
  • Regular checking of hotels, restaurants, lari, galla and food items for sanitation and hygiene
    point of view.

2. Weekly Meeting:

  • Weekly Meetings for coordination.
  • All zonal Asst. Municipal Commissioners, Zonal Health officers, Ward officers, Sanitary
    Inspectors, etc. remain present in the meetings.
  • Free & fair discussion and group decision making on the problems and workouts.
  • Discussion and review of daily report of field work carried out by all ward officers in their
  • Steps to solve the problems if any.
  • Cost-benefit analysis to achieve efficient systems.
  • Sharing of experiences.

3. Complaint Redressal System:

  • Toll free no. 18002330265 is addressed for the central complaints regarding any problems.
  • All complaints under door-to-door collection systems are collected via a toll free No. addressed 18002332671.
  • All complaints are solved within 24 - 48 hours.
  • 99% of complaints attended to, within specified time limit.

4. Litter Prevention System:

  • Litter patrol.
  • Spot administrative charges for littering.
  • All shops must maintain dustbins, ensure cleanliness of surrounding street areas.
  • Restaurants and hotels to maintain separate bins, contents to be packed and disposed in designated disposal sites.
  • "Jan-Jagriti Safai Abhiyaan" [group cleanliness drive] under program “Information Education and Communication” (IEC) is carried out under JnNURM Scheme for awareness in the public.